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Troubleshooting for DBT at the Beneficiary level

In instances where the PFMS rejects a beneficiary, a code corresponding to the reason for rejection will be generated. The distinct reasons for the rejection of a "Beneficiary" by PFMS, along with their codes and the subsequent steps involved in  troubleshooting, are as follows:

Code

Description

Action required

Action to be taken by

CBE0003

Benefi­ciary Type does not exist in PFMS or does not belong to the provided Scheme.

Raise a Ni-kshay Server Desk (NSD) ticket to highlight the problem.

Ni-kshay team 

CBE0008

The bene­ficiary name is a duplicate.

Raise a Ni-kshay Server Desk (NSD) ticket to highlight the problem.

Ni-kshay team

CBE0009

The bank account number of the beneficiary is invalid.

Map a different bank account or contact the lead bank manager to ensure that the account is activated.

User/DBT Maker/Health Staff

CBE0010

The beneficiary's bank name is not present in the  PFMS Bank Master.

The benefi­ciary details need to be edited, and the bank branch to be mapped again.

User/DBT Maker/Health Staff

CBE0012

Either the AADHAAR Number or the bank account details are mandatory.

Raise a Ni-kshay Server Desk (NSD) ticket to highlight the problem.

Ni-kshay team

CBE0015

The Census Code is invalid.

Raise a Ni-kshay Server Desk (NSD) ticket to highlight the problem.

Ni-kshay team

CBE0019

There is a mismatch between the Initiating Party Code and the Unique Agency Code of the PFMS agency.

The TU has not been mapped with the correct PFMS Agency code.

Ni-kshay team

CBE0025 CBE0047

The IFSC code is invalid, inactive or not present.

Edit benefi­ciary details and map the bank branch again.

User/DBT Maker/Health Staff

CBE0030 CBE0032

The account number does not exist in the bank, or the account status is closed.

Check the bank account details again/ Use a different account.

User/DBT Maker/Health Staff

CBE0051

There is a mismatch between Bank Name and IFSC code.

Edit benefi­ciary details and map the bank branch again.

User/DBT Maker/Health Staff

CBE0054

No response was received from banks within specified days.

Contact the bank or lead bank manager to ensure that the account is activated.

User/DBT Maker/Health Staff

CBE0056

The beneficiary bank account is not allowed in the mapped bank.

Raise a Ni-kshay Server Desk (NSD) ticket to highlight the problem.

Beneficiary / DBT Maker / Health Staff / STS

Resource

Direct Benefi­t Transfer Manual for National Tuberculosis Elimination Programme, MoHFW, India

Assessment

Question 

Answer 1

Answer 2

Answer 3

Answer 4

Correct answer

Correct explanation​

Page id​

Part of Pre-test​

Part of Post-test​

A specific code is generated by the PFMS every time a Beneficiary is rejected.

True

False

 

 

1

In instances where the PFMS rejects a beneficiary, a code corresponding to the reason for rejection will be generated.

 

Yes

Yes

Which error code is generated for a duplicate beneficiary name?

CBE008

CBE010

CBE054

CBE048

1

CBE008 is generated for a duplicate beneficiary name.

 

Yes

Yes

 

Content Creator

Reviewer

Target Audience