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Troubleshooting for DBT at Benefit Level
Learning ObjectivesHow to troubleshoot issues pertaining to DBT benefits? Who shall do it and how it can be done?
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Some issues appear at the time of DBT at the Benefit Level.
The reasons for the rejection, along with the error code and actions to be taken, are as follows:
| Error Code | Reasons | Action required | Actions to be taken by |
| CPE0001 | Duplicate Batch ID found | Trigger email for investigation | Ni-kshay |
| CPE0009,CBE0003, CBE0023, CBE0046 | PFMS beneficiary code does not exist in the PFMS or does not correspond to provided scheme and beneficiary type | Raise a ticket in Ni-kshay Help Desk by the DBT Maker/Checker | Ni-kshay |
| CPE0036 | Beneficiary account no. does not belong to the beneficiary code and scheme. | Change beneficiary status to entered and retrigger beneficiary for update in Ni-kshay | DBT Maker/User |
| CPE0047 | The beneficiary is not provided in the beneficiary type | Raise a ticket in Ni-kshay Help Desk by the DBT Maker/Checker | Ni-kshay |
| CBE0038 | Duplicate beneficiary details found in the file | Edit the beneficiary details and remap | DBT Maker/User |
| CBE0058 | The beneficiary state not the same as the agency state | Raise a ticket in Ni-kshay Help Desk by the DBT Maker/Checker | Ni-kshay |
Resources:
Assessment questions:
| Question | Answer1 | Answer2 | Answer3 | Correct Answer | Correct explanation | Page id | Part of Pre-test | Part of Post-test | |
| Which error code will generate for duplicate batch id? | CBE0058 | CBE0036 | CPE0001 | CPE0058 | 3 | CPE0001 error code will generate for duplicate batch id. | Yes | Yes | |
| If the beneficiary code does not exist then, DBT Maker will update the beneficiary code. | True | False | False | If this error occurs, then the DBT maker has to raise a ticket for this to the Ni-kshay Helpdesk. Then, the Ni-kshay Helpdesk will update the beneficiary code. | Yes | Yes |
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