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Troubleshooting for DBT for banking issues
Learning ObjectivesHow to troubleshoot issues pertaining to Banking processes in DBT? Who shall do it and how it can be done?
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Content
Following banking issues appear before initiating the DBT payment. These errors will show in the DBT Checker id. After rectifying all the errors, the DBT Maker/User has to again send the beneficiary details from Ni-kshay to PFMS.
| Error Code | Reasons | Action required | Actions to be taken by |
| CBE0030 | Rejected by the bank. Account no. does not exist in the bank | Check the beneficiary account details or use a different bank account no. (can use his/her family members' account) | DBT Maker/User |
| CBE0032 | The account status is closed. | Check the beneficiary account details or use a different bank account no. (can use his/her family members' account) | DBT Maker/User |
| CBE0047 | IFSC code is either not present or currently inactive in the bank branch | Edit beneficiary details and map the branch again. | DBT Maker/User |
| CPE0030, CPE0031 | Invalid Bank | Edit and relink beneficiary bank branch., | DBT Maker/User |
| CPE0046,CPE0047, CPE0048, CPE0058,CPE0060 | UID is invalid, and the account is closed/blocked/inactive | Edit beneficiary details and map to a new bank account. Also, verify the AADHAR details. | DBT Maker/User |
| CBE0054 | Rejected due to no response from the bank | Talk with the bank and ensure the account is active or not | DBT Maker/Checker/User/Health Staff |
| CBE0059 | Bank merged with another bank or bank is inactive | Edit beneficiary details and map ta new bank account. Also, verify the AADHAR details. | DBT Maker/User |
Resource
Direct Benefit Transfer Manual for National Tuberculosis Elimination Programme, MoHFW, India
Assessment
| Question | Answer1 | Answer2 | Answer3 | Answer 4 | Correct Answer | Correct explanation | Page id | Part of Pre-test | Part of Post-test |
| Which error code appears if the account is closed or dormant? | CBE0032 | CBE0054 | CBE0059 | CBE0047 | 1 | CBE0032 is the error code for the dormant account. | Yes | Yes | |
| If the beneficiary's bank account is inactive, then they can give their family member's bank account no. | Yes | No | The beneficiary can give his/her family members' account details. | Yes | Yes |
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