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  • DBT Troubleshooting

    Learning Objectives

    1. Learn about Troubleshooting for DBT at the Beneficiary level, Maker level, banking issues, Benefit Level, PFMS Level. Troubleshooting DBT issues, overall perspectives

    2. Understand the reasons for Error code, actions required and actions to be taken by which level.
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Content

Making payments in DBT involves a number of processes; any of which may encounter failure. The failure could be at the level of:

  1. System preparation/ setup (eg. TU-PFMS Agency linkage, Census code linkage etc)
  2. Beneficiary level (eg. incorrect bank account details, bank account inactive etc.)
  3. Benefit level (eg. credit failure)

It is important to identify the exact reason for the failure and solve/ address them to result in a successful payment. The reasons for failure are often mentioned in the beneficiary/ benefit status log in Ni-kshay and also in the corresponding register (beneficiary/ benefit). 

Addressing this error is to be initiated or completed the DBT Maker promptly. Often the DBT Maker themselves may address the error (correcting the bank account number/ IFSC code); but in some cases, they may need the support of the PFMS admin of the corresponding PFMS agency, and the Ni-kshay backend team.

Resources

  1. Direct Bene­t Transfer Manual for National Tuberculosis Elimination Programme. Central TB division, Ministry of Health, and Family Welfare Government of India.

  2. Frequently Asked Questions on DBT, Central TB division, Ministry of Health, and Family Welfare Government of India

     

Assessment 

Question​ Answer 1​ Answer 2​ Answer 3​ Answer 4​ Correct answer​ Correct explanation​

Page id​

 

Part of Pre-test​

 

 Part of Pre-test​
Once registered, PFMS checks the bank account details with the beneficiary’s Bank for correctness. False True     2 Once registered, PFMS checks the bank account details with the beneficiary’s bank for correctness, so that the money is transferred to the validated account.   Yes Yes
How can you troubleshoot any errors in the DBT? By raising a ticket to the PFMS helpdesk By referring to the error code generated by the PFMS By referring to the Ni-kshay manual By asking the bank to verify the details 2 A code corresponding to the reason for rejection will be generated by the PFMS and actions need to be taken accordingly.   Yes Yes
LMS Page Link
https://cms.swasth-egurukul.in/en/page-preview/63737

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