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DBT troubleshooting
Learning ObjectivesTroubleshooting DBT issues, overall perspectives
Making payments in DBT involves a number of processes; any of which may encounter failure. The failure could be at the level of:
- System preparation/ setup (eg. TU-PFMS Agency linkage, Census code linkage etc)
- Beneficiary level (eg. incorrect bank account details, bank account inactive etc.)
- Benefit level (eg. credit failure)
It is important to identify the exact reason for the failure and solve/ address them to result in a successful payment. The reasons for failure are often mentioned in the beneficiary/ benefit status log in Ni-kshay and also in the corresponding register (beneficiary/ benefit).
Addressing this error is to be initiated or completed the DBT Maker promptly. Often the DBT Maker themselves may address the error (correcting the bank account number/ IFSC code); but in some cases, they may need the support of the PFMS admin of the corresponding PFMS agency, and the Ni-kshay backend team.
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Assessment
| Question |
Answer 1 | Answer 2 | Answer 3 | Answer 4 |
Correct answer | Correct explanation |
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Part of Pre-test
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Part of Pre-test |
| Once registered, PFMS checks the bank account details with the beneficiary’s Bank for correctness. | False | True | 2 | Once registered, PFMS checks the bank account details with the beneficiary’s bank for correctness, so that the money is transferred to the validated account. | Yes | Yes | |||
| How can you troubleshoot any errors in the DBT? | By raising a ticket to the PFMS helpdesk | By referring to the error code generated by the PFMS | By referring to the Ni-kshay manual | By asking the bank to verify the details | 2 | A code corresponding to the reason for rejection will be generated by the PFMS and actions need to be taken accordingly. | Yes | Yes |
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