Through the hub and spoke model, the CoEs will provide support to the linked Spokes (N/DDR-TBCs) in 
1. Clinical Support 
2. Capacity building and 
3. Mentoring.

The details are as follows:

1.Clinical advice: CoEs need to provide clinical advice for the Difficult to Treat cases referred to them form the NDR-TBCs. The referral will mostly be virtual where the provider seeks expert opinion from the CoEs through virtual interaction platforms. The virtual advice shall also be provided through the Difficult to Treat TB clinics (D3TC).

Suggestive models for Remote Clinical Consultations
i.Scheduled care model – Remote consultation that has a periodic predetermined schedule (Weekly/Monthly).
ii.Responsive (Reactive) care model or case based – Reactive, episodic care, which is usually unscheduled.

The above models can be delivered through two structures:
a)Clinical Consultation through Virtual Interaction Platforms: CoEs need to organize a monthly virtual session with spokes to discuss complicated cases. Such sessions could be organized more frequently based on the need. 
b)Documented response to clinical queries: NDRTBCs can also raise queries to CoEs through their designated emails/other mechanisms. CoEs need to provide documented response to such queries. 
      .
Scope and advantages of Clinical Consultation through Virtual Interaction Platforms
•CoE will help in providing the expertise to remote areas and extend their expertise more quickly and easily by eliminating time and geographic barriers.
•CoEs and tertiary care facilities will be less over-burdened with premature/inappropriate referrals, if those cases could be managed properly at DDRTBCs. This will minimize patient inconveniences and promote quality care in a patient centric manner.  
•Actionable decision support by CoEs would improve treatment outcome.  
•Virtual Interaction Platforms will also establish a network between the mentoring and mentee in the region, thus going a long way in streamlining the process of referrals and back-referrals.

2.Capacity building: The CoE need to run regular capacity building sessions such as those related to newer updates, addressing common pitfalls/ gaps in DR-TB care practices, for its linked spokes. This need to be done as (a) monthly one-hour capacity building session through virtual interaction platforms (b) short courses and (c) observer ships programs

a)Capacity building through virtual interaction platform
Capacity building through virtual interaction platforms could be organized in the following ways.
1. Case based interactive sessions:  Real-life case-based scenarios will be discussed by CoEs with spokes on a monthly basis to ensure cross-learning and selecting appropriate treatment plan.

2.Guidelines updates: Time to time update of recent management guidelines could be organized by CoEs

3.Strengthening Programmatic components: CoEs will use virtual interaction platforms to build capacity of spokes in programmatic components such as counselling, mental health assessment, managing co-morbidity, identification and management of ADRs, recording and reporting and data quality assurance.

4.Infection prevention and control (IPC):  Sensitization of doctors and nurses towards AIC practices and biomedical waste management

b) Short Courses
CoEs to design and conduct short courses for the staff of spoke institutions. Courses need to focus mainly on the components which are not well demonstrated in DR-TB care such as TB Thoracic Surgery, Palliative care and Pulmonary Rehabilitation.

c) Observership

A plan for Observership can be developed by each CoE for the healthcare personnel of the spokes. Medical officers, nurses could be posted in the CoE for Observership. 
Apart from the clinical exposure, these personnel will benefit from:
1. Participation in academic activities at CoE
2. Participation in daily bedside rounds by Faculty
3. Observation during bedside procedures and interventions
4. Separate daily academics for observers by Medical and nursing personnel can focus on:
a. Counselling for patients and family
b. Identification and management of Adverse Drug Reactions
c. Mental health and de-addiction 
d. Nutritional status assessment & nutritional counselling
e. Air borne infection control

3.Mentoring to improve quality of care: CoEs need to mentor and handhold the spokes to improve in the quality of DR-TB service delivery. 

This could happen through the following methods:
a.The CoEs need to conduct one-to-one virtual mentoring sessions with each of the identified spokes once in three months to address pertinent problems specific to that spoke and to suggest quality improvement interventions. During the mentoring sessions, staff of spokes could raise specific questions related to clinical or programmatic components of PMDT and seek guidance from the experts at CoEs. CoEs could also look at the areas for improvement in the spokes in relation to DR-TB care and suggest potential solutions. Key staff involved in patient care, NTEP Key staff of the institute along with administrative staff from spokes could participate in such mentoring sessions.


b.Experts from CoE need to attend the DR-TB review meetings organized by state/district NTEP, identify the potential issues, help them in performing a root cause analysis by looking at the processes and suggest possible solutions to address the priority problems.


c.Faculty from the CoEs need to visit the spoke institutions along with the state/ district NTEP officials during supportive supervisions and internal evaluations.