PPM: Soft Skills

Target Audience

• PPM Co-ordinator

• PPM: Communication

  • Types of Communcation
  • Attributes of a Message
  • Simple rules of effective communication
  • Message should be short and simple
  • Body language and Appearance
  • Interaction of the District PPM coordinator with the Private practitioner- First visit
  • Interaction of the District PPM coordinator with the Private practitioner- Subsequent visit
  • Interaction of the District PPM coordinator with the Private Chemist
  • Interaction of the District PPM coordinator with the informal health care providers

• PPM: Other soft skills

  • Persuasion
  • Rejection Handling
  • Relationship Building
  • Team Building
  • Adaptive Leadership