Content Status
Type
Linked Node
Troubleshooting for DBT at Maker level
Learning ObjectivesCommon errors and suggested actions- DBT at maker level
DBT Maker needs to identify the common errors that can occur at multiple levels of Direct Benefit Transfer (DBT) processing and take action to resolve that.
During Beneficiary Rejection
|
Rejection Code |
Rejection Reason |
Remark |
| CBE0056 | Beneficiary bank account not allowed in this bank | The user needs to raise an NSD ticket to highlight the problem |
During Benefit/ Payment Rejection
|
Rejection Code |
Narration |
Action |
| 9 | Miscellaneous - Others | Retrigger benefits |
| 11 | Invalid IFSC/ MICR Code | Renter bank account details once more |
| R05 | R05 | Retrigger |
Beneficiary Approval where Bank Accounts are duplicate
The principle of ‘One Beneficiary One Bank account’ has been recently implemented in Ni-kshay. All existing patients/beneficiaries where the bank account is duplicated will need to be updated.
DBT Checker will be able to approve only one beneficiary with the said Bank account. All other beneficiary records where the same Bank account was seeded will be converted to “Empty” status and will need to be seeded with a new and unique bank account.
Deduplication at the time of enrollment
An alert message will be provided by the system for potential duplicate records. Once reviewed by the user and decided that it is a unique case, they can click on “Proceed Anyway” to enrol the patient.
Resources
Assessment
|
Question |
Answer 1 |
Answer 2 |
Answer3 |
Answer 4 |
Correct Answer |
Correct explanation |
|
No duplicates in patient records are accepted by Ni-kshay. |
True |
False |
2 |
Potential duplicates identified by the system should be reviewed by the user and decided that it is a unique case, they can click on “Proceed Anyway” to enrol the patient. |
Content Creator
Reviewer
- Log in to post comments